Refund Policy
We know how it goes. That teether you bought? Your baby prefers the remote control. That swaddle? They decided they're a starfish sleeper now. We've been there — we've got a drawer full of "oops" items ourselves.
You can return most unused, unwashed items within 30 days for a full refund (minus shipping). We just ask that they're free of stains, smells, and baby puree.
But here's our parent-friendly twist:
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Play mats with mysterious crumbs? Keep it. We'll give you a discount on your next order instead.
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Teethers with tooth marks? That's their job. We won't take them back, but we'll help you choose another.
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Quilt covers that have been loved? If they're clean, we'll take them. If they smell like sweet dreams, even better.
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Lovies that have been chewed and adored? If they're still intact and within 30 days, we'll take them. If they look like they've been through a war, just keep them — we'll still work with you.
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Swaddles with stretched fabric? That's our fault if it happened too soon — we'll replace it.
How to return:
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Email returns@[yourstore].com with your order number and a reason. Even "baby just didn't vibe with it" is valid.
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We'll send a return label (cost deducted unless we messed up).
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Pack it, slap on the label, drop it off. No rituals required.
Damaged or wrong item?
Our mistake. Send a photo within 7 days. We'll refund or replace fully — plus a little extra (maybe a free teether).
Refund timeline:
Once we receive the return, we process within 5 business days. Your bank might take a few more — they're slower than a baby choosing which toy to grab.
Final thought:
We'd rather make you happy than argue over a swaddle. If you're ever unsatisfied — even just because your baby outgrew it too fast — talk to us. We'll figure it out. Because parenting is hard enough without return drama.
Now go lay that play mat down, put the baby on it, and watch the magic happen. You're doing great.